Sweeney Pairs Custom Metal Fabrication with 5-Star Customer Service
Throughout Sweeney Metal Fabricators and our parent company, GTR Manufacturing, we’ve always believed that excellent manufacturing requires more than cutting-edge machines; it demands strong relationships and collaborative innovation.
Here’s what to expect when you partner with Sweeney and GTR to obtain custom metal fabrication and comprehensive, full-service manufacturing solutions.
The Power of Collaboration
From the moment you share your vision with us, we’re more than vendors; we’re your partners in quality. We never mindlessly take a print at face value. Instead, we dive deep to understand your end goals, including aesthetics, functionality, budget, and turnaround time.
Beyond simply avoiding problems, our approach aims to set you on a successful path from the outset, saving you the stress of rushed revisions and the high costs associated with addressing issues after the fact.
Over and over, our customers tell us they value our willingness to go the extra mile. From RFQ to production, we work closely with you to understand what you need and why. Our attention to detail is especially valuable when it comes to complex components, where the necessity of consulting with multiple stakeholders can lead to information bottlenecks. We pride ourselves in acting as a conduit for clear communication, ensuring nothing gets lost in translation.
Early Engagement in Design and Prototyping
If your project is still in the napkin-sketch stage, we want to join you! We advocate for early collaboration because history has proven that the biggest success stories grow from ground-up interaction between our New Hampshire metal fabrication shop and your team.
When CVS approached us for help designing and producing a run of metal boxes, they had already been turned down by sheet metal fab shops that weren’t interested in getting on board until the company’s design was complete.
However, the Sweeney and GTR teams were grateful for the chance to join CVS in the prototyping phase. Our early involvement allowed us to provide Design for Manufacturing (DFM) guidance, leading to a high-quality product and, eventually, repeated high-volume orders from this valued medical industry customer.
Our Customer-Centric Manufacturing Process
We leverage strategic scheduling and contingency planning to maintain flexibility and meet deadlines. This process not only accounts for the occasional, unavoidable challenges inherent in manufacturing but also assures you that we communicate proactively should an issue arise. We take full ownership of every step of the manufacturing process, work diligently to quickly correct any mistakes, and keep you informed every step of the way.
The Human Element
Automation is an incredibly valuable advancement in custom metal fabrication and manufacturing as a whole, but it cannot replace the necessity of human connection and personal interaction. All too often, we’ve heard our customers express frustration over the difficulty of getting in touch with a real, live human being. But you’ll never have that problem when you work with Sweeney and GTR.
The automation in our shops works in tandem with the people on our teams—people who provide in-person communication and on-site visits, ensuring your project always has the support of a hardworking human.
Ongoing Support and Service
The dedicated customer service teams at Sweeney and GTR excel at responsiveness and versatility. Whether you need to expedite a part or discuss changes to your order, we’re here to assist with clear communication and a commitment to forging strong, lasting, professional relationships with all our customers.
Our customer service experts do more than respond to RFQs. We engage in deep discussions about DFM and cost efficiency, also offering enhanced support through GTR’s specialized customer service departments.
Experience the Difference
Whether you’re working solely with Sweeney’s New Hampshire metal fabrication shop or leveraging the expanded services of our partners at GTR, it is our mission to help you achieve your manufacturing goals. Our brand family’s combined strengths ensure masterfully crafted parts and assemblies, all guided by our shared vision of success.
If you’re ready to experience customer service that truly serves your needs, reach out to us. Let’s start a conversation about your next project and explore how our partnership can bring your idea to life.
